Responsible Gaming

At the Casino Casino site operated under the Casino Casino brand at cazino.casino, responsible gaming means approaching online casino entertainment consciously, safely, and within limits you can afford. Gambling should remain a form of leisure, never a way to solve financial problems. This page explains the tools, support options, and obligations that apply under United Kingdom Gambling Commission ("UKGC") rules so you can make informed decisions. Our team is committed to offering information, early support, and practical measures whenever your play may be at risk.

Risk Awareness

Gambling carries financial and emotional risks. Under UK standards for social responsibility, players should monitor their behaviour regularly and react early if any warning signs appear. You may be developing a gambling problem if you recognise several of the following patterns in your play at the Casino Casino site at cazino.casino or elsewhere:

• Gambling more frequently or for longer sessions than you originally planned.
• Thinking about gambling almost constantly, including at work, at school, or with family.
• Chasing losses by increasing stakes or returning quickly after losing sessions.
• Spending money on gambling that was intended for bills, rent, food, or other essentials.
• Hiding or lying about gambling activity, deposits, or debts from family or friends.
• Feeling irritability, anxiety, or low mood when trying to cut down or stop.
• Borrowing money, using overdrafts, loans, or credit cards to fund gambling.
• Letting gambling interfere with work, studies, relationships, or other responsibilities.

Confidential self-assessment check
Answer "Yes" or "No" to each of these statements. If you answer "Yes" to several, you should strongly consider using the tools and support described on this page and contacting a professional support service:

• I often gamble longer than I intended, even when I planned a short session.
• I sometimes gamble with money that was meant for other important expenses.
• I have tried to cut down or stop gambling but found it difficult to do so.
• I feel the need to increase my stakes to get the same level of excitement.
• I feel guilty, anxious, or depressed about my gambling habits.
• I have argued with family or friends about my gambling or my finances.
• I have borrowed money, sold belongings, or used credit to continue gambling.

Important: This self-assessment is indicative only and not a medical diagnosis. If you are worried about your gambling, seek independent professional advice and use the support resources listed below.

Limits & Tools

Casino Casino at cazino.casino, operated for UK players by Skill on Net Ltd. under UKGC licence account number 39326, provides a range of mandatory and optional tools to help you stay in control. These tools are offered in line with UK social responsibility requirements and best practice standards.

Deposit Limits

You can set daily, weekly, and monthly deposit limits to control how much you can add to your account balance within a given period. Once a limit is reached, further deposits during that period will be blocked.

1. Access your account: Log in and go to the "My Account" or "Profile" section.
2. Open responsible gaming settings: Select "Responsible Gaming", "Play Responsibly", or a similarly titled option.
3. Choose deposit limits: Select "Deposit Limits" and pick the time frame (daily, weekly, monthly).
4. Enter your amounts: Type the maximum amount you are comfortable depositing for each period (for example: £20 per day, £50 per week, £150 per month).
5. Confirm and save: Review your entries and confirm to activate the limits.

Lowering a limit usually takes effect immediately or as soon as technically possible. Increasing or removing a limit may only take effect after a cooling-off period (for example, 24 hours), in line with UKGC rules, and may require active reconfirmation to help you reflect on your decision.

Time and Session Limits

Time management is crucial for safe play. You can use session timers and reminders to track how long you have been playing and to encourage breaks.

• Session reminders: In your responsible gaming settings, you can enable on-screen reminders that appear after a chosen interval (for example, every 30, 60, or 120 minutes) showing how long you have been logged in and how much you have staked or won.
• Session time limits: Where available, you can set a maximum session length per login (for example, 60 minutes). After this time, you will be logged out and must wait or consciously choose to log back in.

Short Breaks ("Time-Out")

If you feel you need a brief pause from gambling, you can request a time-out. This is a temporary break typically lasting from 24 hours up to 6 weeks.

1. Log in and go to "My Account" > "Responsible Gaming" or "Play Responsibly".
2. Select the "Time-Out" or "Short Break" option.
3. Choose the duration (for example: 24 hours, 48 hours, 72 hours, or up to a few weeks).
4. Read the description of what the time-out involves and confirm your choice.

During a time-out, you will not be able to deposit or play. You may still be able to log in to view your account and withdraw available funds, subject to the site's technical configuration and legal obligations. When the selected period ends, your account will usually become available again automatically, unless you have also activated a longer self-exclusion or GamStop registration.

Self-Exclusion

Self-exclusion is a stronger and longer-term measure designed for players who feel they are losing control or are at high risk of gambling-related harm. Under UKGC rules, all licensed operators, including Skill on Net Ltd. for Casino Casino at cazino.casino, must provide robust self-exclusion options and participate in the national GamStop scheme.

Self-Excluding Directly with the Operator

1. Navigate to self-exclusion: While logged in, go to "My Account" and select "Responsible Gaming" or "Self-Exclusion". If you cannot locate the option, contact customer support using live chat or email and request assistance.
2. Choose your self-exclusion period: Select a duration that reflects your situation. Typical options range from at least 6 months to several years, and up to permanent or "lifetime" exclusion from the site.
3. Review the consequences: Carefully read the information displayed, which will explain that you will not be able to gamble during the self-exclusion period and that the decision cannot usually be reversed early.
4. Confirm your decision: Tick the confirmation box and submit your request. You may be asked to reconfirm via email or on-screen to ensure this is a considered decision.
5. Account status: Your account will be blocked for gambling for the chosen period. You may be prevented from logging in altogether, or you may only be able to log in to manage withdrawals or obtain account information, depending on legal and technical requirements.

Consequences of self-exclusion:

• You will not be able to deposit or place bets at the Casino Casino site at cazino.casino during the exclusion period.
• Marketing communications from the operator should cease as soon as reasonably possible.
• Any remaining balance will be handled in line with regulatory and contractual obligations, which may include withdrawal of available funds after verification. Self-exclusion is not a method of cancelling valid bets or avoiding legitimate losses.
• Attempts to bypass self-exclusion (for example, by creating new accounts or providing false details) are prohibited and undermine your own protection. The operator will take reasonable steps to prevent such activity, but you retain primary responsibility for your behaviour.

National Self-Exclusion: GamStop (UK)

In addition to site-level self-exclusion, UK online players can and should register with GamStop, the free national multi-operator scheme for UK-licensed gambling websites.

1. Visit www.gamstop.co.uk.
2. Complete the registration form with accurate personal details (name, date of birth, email, post code, and any other requested information).
3. Choose your exclusion period (for example, 6 months, 1 year, or 5 years).
4. Confirm your registration. Once active, GamStop will aim to prevent you from using gambling websites and apps operated by companies licensed in Great Britain, including Casino Casino at cazino.casino.

Other national schemes: Players who also gamble in other jurisdictions may have access to local exclusion registers (for example, Spain's RGIAJ self-exclusion system). If you are resident or gambling in another country, consult that jurisdiction's regulator for relevant schemes.

Support Resources

If you are concerned about your gambling, or about someone close to you, independent professional support is available. The services below operate confidentially and independently of Casino Casino and Skill on Net Ltd., and many are free to access. They can provide non-judgmental advice, counselling, and practical steps to regain control.

Local Support - United Kingdom

• National Gambling Helplines: UK residents can contact dedicated gambling helplines that offer free, confidential advice and referral to counselling, often 24/7.
• NHS and local services: The NHS provides specialist clinics for gambling-related harm in some regions. Your GP can advise on available NHS services and refer you if needed.
• Face-to-face and online counselling: Many charities offer online chat, phone counselling, and local support groups for individuals and families.

International Support Organisations

Self-Exclusion Schemes and Blocking Tools

• GamStop (UK): As described above, GamStop is the national self-exclusion scheme that covers most online gambling operators licensed in Great Britain. Register at www.gamstop.co.uk.
• Spain - RGIAJ: Spanish residents can consult the Dirección General de Ordenación del Juego (DGOJ) and the RGIAJ register for national self-exclusion and other protective measures.
• Blocking software: Applications such as Gamban and BetBlocker can help restrict access to gambling sites and apps across devices. These tools are operated independently from Casino Casino.

Family Support Resources

• GamCare - support for affected others: Offers advice, chatrooms, and structured support for partners, family members, and friends.
• GamAnon (Gamblers Anonymous family groups): Provides meetings (in-person and online) for those affected by someone else's gambling. See www.gam-anon.org for more information.
• Online forums and peer support: Reputable forums and moderated chat groups can provide community support, coping strategies, and shared experiences.

Confidentiality and professionalism: The organisations listed above operate independently of Casino Casino and Skill on Net Ltd. Conversations are confidential within their policies, and many services are staffed by trained professionals or experienced peers. This information is for guidance only and does not represent endorsement or medical advice.

Help for Family

Gambling-related harm often affects partners, children, relatives, and friends. If you are worried about someone who uses the Casino Casino site at cazino.casino or gambles elsewhere, your concerns are valid and there is help available for you as well.

How to Talk to a Person with Gambling Problems

• Choose a calm moment: Avoid conversations during or immediately after gambling or an argument. Select a quiet time when you are both relatively calm.
• Use non-judgmental language: Focus on how their behaviour affects you and others, rather than labelling them or their character. For example: "I feel worried about our finances" instead of "You are irresponsible."
• Prepare concrete examples: Gently explain specific situations (missed bills, secret debts, emotional impact) so the person can understand the consequences.
• Encourage professional support: Suggest contacting helplines such as GamCare, a GP, or a counsellor, and offer to help them make the call or attend an appointment.
• Set boundaries: It is appropriate to set clear limits around money, lending, and acceptable behaviour to protect yourself and others.

Support for Family Members

• Family support groups: Organisations like GamCare and GamAnon provide dedicated support for friends and family, including online forums, telephone advice, and group meetings.
• Online communities: Moderated forums and chats focused on gambling-related harm can provide a safe space to share experiences and coping strategies with others in similar situations.
• Professional counselling: A qualified psychotherapist, counsellor, or psychologist with experience in addiction can help you process your feelings, manage stress, and develop practical strategies.

If you are in immediate emotional distress or believe there is a risk of harm to yourself or others, contact emergency services or crisis helplines in your area without delay.

Operator's Commitment

Casino Casino at cazino.casino is operated in the UK by Skill on Net Ltd., which holds a remote gambling licence from the UK Gambling Commission under account number 39326 and is also licensed by the Malta Gaming Authority for other jurisdictions. As a UKGC licensee, the operator is required to implement effective policies and procedures for safer gambling and to interact with customers where there are indicators of potential harm.

Risk Monitoring and Internal Checks

• Behavioural analysis: The operator may review patterns such as frequent deposits, increasing stakes, prolonged sessions, declined payments, or signs of chasing losses to identify possible gambling-related harm.
• Affordability and vulnerability indicators: In line with UKGC guidance, additional checks may be triggered where there are reasonable indicators that your gambling may be unaffordable or that you may be in a vulnerable situation.
• Warning messages and tools: If risk indicators are detected, the operator may display on-site messages reminding you of available limits, time-outs, and self-exclusion options and encouraging you to consider your level of play.
• Proactive contact: In higher-risk cases, trained staff may contact you by email, message, or telephone to discuss your gambling, recommend protective tools, or in some cases apply restrictions to your account.

Regulatory Background and Continuous Improvement

Skill on Net Ltd. has been licensed by the UKGC since 2014. A regulatory settlement of £305,150 was imposed in 2021 in relation to anti-money laundering and social responsibility failings identified at that time. According to the UKGC, these issues were addressed, and the operator has committed to strengthening its systems and controls. The operator continues to review and enhance its responsible gaming procedures in line with updated UK regulations, guidance, and industry best practices.

For unresolved disputes related to gambling transactions, UK players may escalate complaints to eCOGRA (eCommerce Online Gaming Regulation and Assurance), an Alternative Dispute Resolution (ADR) provider approved by the UKGC. ADR procedures are separate from responsible gambling support and do not replace self-exclusion or harm-minimisation measures.

Updates

Responsible gaming requirements, regulatory standards, and internal procedures may change over time, particularly as the UK Gambling Commission and other authorities update their rules or guidance. When material changes are made to the responsible gaming tools, policies, or contact information described on this page, Casino Casino at cazino.casino will seek to notify players appropriately.

• On-site notifications: Important updates may be highlighted through website banners, pop-up notices, or messages in your account area.
• Email communication: Where appropriate and where you have provided valid contact details, significant changes may be communicated to you by email.
• Policy review: We recommend that you review this page regularly to ensure you remain informed about current tools and obligations.

Last updated: 6 November 2025.

Contact & Feedback

If you have questions about responsible gaming, need help using the available tools, or wish to provide feedback on your experience, you can contact the operator's responsible gaming team using the dedicated channels provided for the Casino Casino site at cazino.casino.

Responsible Gaming Contact Details

• Email (Responsible Gaming):
• Telephone (Responsible Gaming):

These contact details should be used specifically for safer gambling queries, responsible gaming tools, and concerns about gambling-related harm. For general customer service, payment issues, or account verification, please refer to the main support contact options provided on the site.

Self-Control and Support Request Form

If you wish to request support, ask for a review of your play, or provide feedback on responsible gaming features, you may use the form below. Do not include sensitive financial information or passwords.

Name (optional):


Username or account ID (optional):


Contact email:


Reason for contact:
Help setting or changing limits Requesting a time-out or break Self-exclusion or GamStop support I am concerned about my gambling I am concerned about someone else Feedback or suggestions about responsible gaming

Your message:


Submit request

Note: The information you provide through responsible gaming channels will be handled in accordance with applicable data protection laws and used to support you in relation to safer gambling. It does not replace independent medical, legal, or financial advice. If you are in immediate danger or experiencing a crisis, contact emergency services or a crisis hotline in your area.